The access to the customer and technical support that a shared website hosting company provides can tell you a lot about the services that they provide as well. In the event that you can use just emails and tickets, you have almost certainly discovered some reseller not the hosting supplier. When this is the case, you'll have to wait for a couple of days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true website hosting company for additional assistance. If the provider provides you with different ways of communication with short response time available at any moment, they're most likely the top provider, not a reseller. So you'll take advantage of prompt assistance and quality support since they will have direct access to the servers where your account will be created. Regardless of the issue - technical or sales, it is always better to have the option to get hold of your hosting company right away using your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

All our shared website hosting plans come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our solutions well before you make an order or you are an existing customer and you have a question or some difficulty, you can contact us any time, which includes holidays and weekends. We have a number of channels to contact us - several phone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical matters or any matters which require additional time to research and fix. Unlike a number of other website hosting service providers, our trouble tickets come with a guaranteed max response time of just 1 hour, which means that whatever your trouble is, it will be resolved timely and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You will be able to try our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and basic queries. Our agents will assist you to find the best plan or give you info about our servers, to check whether the system requirements for your websites are met. In case you're an active customer, you also have the option to get in touch with us via email or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We warrant that when you use any of these 2 ways of correspondence, you'll get a reply within no more than one hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other suppliers, even big ones, you will be able to compare the reply time due to the fact that it often takes an entire day for them to address a ticket.

24/7 Customer Support in VPS Servers

Every single VPS server package that we provide includes 24/7 customer and technical support, therefore in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your convenience, we provide different means of communication - telephone support with a couple of local numbers around the world, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters as it is much easier to keep track of what's going on. The maximum warranted response time for all the email messages and tickets is one hour, however it hardly ever takes that long to get assistance. When you obtain the Managed Services upgrade that we provide, our administrators can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we provide come with 24/7 support via numerous methods of communication and with a 1-hour max reply time warranty. When you want to learn more about the packages or you have some general or billing questions, you are able to call one of the local numbers that we have around the world or you may use our live chat service and talk with a live agent. For strictly technical issues which require the help of a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to keep track of a certain problem. The response time for them rarely exceeds 30 minutes, so you can forget all about waiting for an entire day so as to get support. Our support service is available for any kind of server-related matters, including the pre-installed software. When you want assistance for third-party apps, you can consider adding the Managed Services upgrade that we provide for all plans.