A live chat is one of the many methods of communication supplied by some hosting providers as a part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical support. This method of communication is quicker than a support ticket and it will make it much less likely to misspell or misunderstand anything compared to a call with an agent. In addition, if the trouble that you experience requires some time to be reviewed and taken care of, you can do something else in the meantime instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service completely free provided that you have web access even if your hosting supplier is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

Along with the phone and ticket support, we provide live chat support too. You're able to get in touch with us every day, which includes weekends and holidays, and we will give you more details about the shared website hosting plans that we supply if you are not among our customers yet, or about basic and billing questions if you already have an account. Though for entirely tech matters you have to open a trouble ticket to our tech support team, because such issues require extra time to be dealt with, you can still contact us on our live chat for some tech details. For example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you lots of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all our future and present customers. If you are searching for a new hosting account, you can chat in real time to one of our agents and obtain more info about our semi-dedicated hosting plans so that you can choose the right package for your sites. In the event that you already have an account with us, we will assist you timely with general, billing and 1st level technicalissues. Even though in some instances you will need to open a support ticket since there're things that cannot be resolved on the live chat, we will help you with lots of standard jobs, like installing an email account in an e-mail client or forwarding one domain to another. This way, you will get quick assistance and you will save a lot of time.