One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can forget about waiting around for hours and hours on end, or even a whole day, to obtain an answer to a tech support ticket or an email. Regardless of when you touch base with us, we’ll assist you within maximum sixty minutes with any technical and pre-sales questions that you might have. The fact is, our actual response time almost never exceeds 20 to 30 minutes. Since we are available to you 24-7-365, you’ll always receive help in a timely fashion and we realize just how crucial that is in the online era. As soon as you contact us, we will respond to your enquiries. If you experience any technical obstacle, we will handle it instead of you, or we will give you all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support engineers will be at your service at all times and they’ll answer any support ticket that you submit via your web hosting Control Panel within only 1 hour. The ticket response time is guaranteed irrespective of whether you have a generic inquiry about your semi-dedicated server or you come across a predicament and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available 24 hours a day to deal with any technical, billing or general issue. In case you contact us about anything that’s within our capacity, we will solve it before we answer, which means that you will not have to wait around for hours or even days while the problem continues. If there’s something that you need to do on your end, we will give you the needed info – what possible solutions to try, what steps to take, etc.