Customer Support Channels
A 60–Minute Response Time Guarantee
Every support request you send to us will be responded to within maximum 60 min. If your support ticket or email calls for additional assistance from a server admin, we will forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Managed Servers package, any of the tasks included there will be performed at a time of your liking.
A Top–Class Customer Service
We will be online for you 24x7x365 to answer any questions that you may have related to our Website Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also need help handling server admin tasks, you can make use of our Managed Servers package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is equipped with our charge–free Website Control Panel, which offers a detailed knowledgebase and a selection of how–to video tutorials. Whenever you need help working with the Website Control Panel, just click the Videos or Help buttons situated in the upper right corner.